For Gold:

• Exchange within 14 days: With total payment amount.  (one time only).
• Refund within 14 days: total amount of money is returned in case of manufacturing defects ONLY.
• Refund after 14 days : Through branches ONLY; workmanship is deducted from the total amount & will be sold according to daily price of gold.

For Diamonds:

• Exchange within 14 days: With total payment amount. (one time only)
• Exchange after 14 days: 10% of payment amount is deducted.
• Refund within 14 days: 10% of payment amount is deducted.
• Refund after 14 days: 20% of the money is deducted.

  

Credit cards payment :

Refund will be on the same card account.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.